Return & Shipping Policy

At ecart.com.pk, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible product, we will do our best to resolve the issue quickly.

Please read the following Return & Shipping Policy carefully before placing your order.

1. Return Policy

Our return policy is valid for 7 days from the date of delivery.

If 7 days have passed since your order was delivered, unfortunately, we cannot offer a return or refund.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.

• The product must be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.

• You must provide your order number, receipt, or other valid proof of purchase.

• The return request must be submitted within 7 days of delivery.

ecart.com.pk reserves the right to refuse a return if the product shows signs of use, damage, alteration, or misuse.

2. Items Eligible for Return

Returns may be accepted in the following situations:

• You received the wrong product.

• The product arrived damaged.

• The product has a manufacturing defect.

• The product received is materially different from what was ordered.

• The product qualifies for return under the applicable product-specific return terms.

For damaged or incorrect products, please contact us as soon as possible after delivery and provide photographs or videos showing the issue.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, digital nature, or other restrictions.

These may include:

• Used or opened products where hygiene or safety is a concern.

• Personal-care or sanitary products.

• Downloadable or digital products.

• Gift cards.

• Products that have been customized or personalized.

• Products damaged due to misuse, negligence, accident, or improper handling.

• Products missing original packaging, accessories, tags, or components.

• Products sold under a specific non-returnable or final-sale condition.

Product-specific return conditions, where applicable, will take precedence over this general policy.

4. Change of Mind / Unwanted Products

Returns due to a change of mind, incorrect selection, or simply not liking the product may not be accepted unless the product is specifically marked as eligible for such returns on the product page.

Customers are advised to carefully check product specifications, size, color, compatibility, dimensions, and other relevant details before placing an order.

5. Sale & Discounted Items

Products purchased during a sale, promotional campaign, clearance offer, or special discount may be subject to different return conditions.

Unless otherwise stated on the product page, sale, clearance, and promotional items are non-refundable and non-returnable.

6. How to Request a Return

To request a return, please contact us within 7 days of delivery at:

Email: ecart.com.pk@gmail.com

Please include:

• Order number

• Customer name

• Contact number

• Product name

• Reason for return

• Clear photographs/videos of the product, where applicable

Our team will review your request and inform you whether the return has been approved.

Please do not send any product back without receiving return instructions from eart.com.pk.

7. Return Approval & Inspection

Once your return request is approved, you will receive instructions regarding where and how to return the product.

Returned products will be inspected after receipt.

Approval of a return request does not automatically guarantee a refund. The final decision will be made after the returned product has been inspected and the eligibility requirements have been verified.

If the returned product does not meet the requirements of this policy, ecart.com.pk may reject the return and the product may be sent back to the customer at the customer's expense.

8. Refunds

If your return is approved after inspection, the applicable refund will be processed through the original payment method or another appropriate method available to us.

Refund processing time may vary depending on the payment method and financial institution.

Any applicable delivery charges, return shipping charges, or other non-refundable charges may be deducted from the refund amount.

For orders where the return is due to customer preference, change of mind, incorrect selection, or customer error, the customer may be responsible for return shipping costs.

Where the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged/defective, ecart.com.pk may cover the applicable return shipping cost.

9. Late or Missing Refunds

If you have been informed that your refund has been processed but have not received it yet:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing times may vary.

4. If you still have not received your refund, contact us at ecart.com.pk@gmail.com with your order number.
   

10. Exchanges

We generally offer exchanges only for products that are:

• Defective,

• Damaged during delivery, or

• Incorrectly supplied by ecart.com.pk.

An exchange is subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

11. Shipping Policy

We aim to process orders as quickly as possible.

Orders are generally dispatched after successful order confirmation and payment verification. Delivery times may vary depending on the destination, product availability, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery times shown on the website are estimates only and are not guaranteed delivery dates.

12. Delivery Delays

ecart.com.pk is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• Incorrect or incomplete addresses provided by the customer

• Customer being unavailable to receive the order

• Security or regulatory restrictions

• Other unforeseen circumstances

If your order is delayed, please contact us and we will assist you in checking the shipment status with the relevant courier.

13. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, an unreachable phone number, refusal to accept the shipment, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

If the order is returned to ecart.com.pk by the courier, any applicable return-to-origin or re-delivery charges may be deducted from the amount refundable to the customer.

14. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend taking photographs or video of the package before opening it.

If the product inside is damaged, please contact us within 7 days of delivery and provide photographs/videos of the package and product.

This will help us investigate the issue with the courier and determine the appropriate resolution.

15. Shipping Charges on Returns

Unless the return is caused by an error on our part, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

Where ecart.com.pk has sent an incorrect product or the product is confirmed to have arrived damaged or defective, we may arrange or reimburse reasonable return shipping costs, subject to verification.

16. Refusal of Returns

ecart.com.pk reserves the right to refuse returns or refunds where:

• The return request is submitted after the applicable return period.

• The product has been used, altered, damaged, or misused.

• Original packaging, accessories, tags, or components are missing.

• The product does not match the product originally shipped.

• The customer cannot provide reasonable proof of purchase.

• The return does not meet the conditions specified on the relevant product page.

• The product is listed as non-returnable or final sale.

17. Contact Us

If you have any questions regarding returns, refunds, exchanges, or shipping, please contact us:

ecart.com.pk
Email: ecart.com.pk@gmail.com

We will review your request and respond as soon as reasonably possible.